Privacy Policy

Dune & Dentelle is committed to protecting your privacy. This Privacy Policy, together with our Cookies Policy, explains how we handle Personally Identifiable Information collected from our website. This information, which can identify, contact, or locate an individual, is managed strictly in accordance with our policies.

Collection of Personal Information
We collect personal information when you register on our site, place an order, subscribe to our newsletter, or interact with our services. This may include your:

Name
Email address
Mailing address
Phone number
Payment details (credit/debit card, bank account, or local payment methods)
This information is collected to provide you with a better shopping experience.

Use of Your Information
Personalize your shopping experience
Improve our website and services
Respond quickly to customer service requests
Administer promotions, surveys, or offers
Process transactions efficiently
Request ratings and reviews
Provide order updates and follow up on inquiries (via WhatsApp, email, or phone)
Protection of Your Information
Our website is protected against vulnerabilities with regular security checks. Personal information is stored securely and accessible only by authorized personnel who are bound to maintain confidentiality. All sensitive/payment data is encrypted using SSL technology. Payments are processed via secure gateway providers and are not stored on our servers.

Cookies
We use cookies to enhance your experience, remember shopping cart items, and understand your preferences. You can manage cookie settings through your browser, though disabling cookies may limit certain site functions.

Disclosure of Information
We do not sell, trade, or transfer your Personally Identifiable Information to outside parties. We also do not include or promote third-party products or services on our website.

Accessing and Updating Your Information
You may review and update your personal information anytime by logging into your account. Any changes to our Privacy Policy will be updated on this page.

Communication Preferences
Send order confirmations, updates, and delivery details
Respond to your inquiries
Share product or promotional information (with clear opt-out options)
We respect your privacy and avoid spam or misleading communications.

Credit/Debit Card Security
We do not store, sell, share, rent, or lease credit/debit card details or personally identifiable information to third parties.